Refund and Returns Policy

At Irmelin Cars, we value transparency and customer satisfaction. This Refund and Returns Policy outlines the conditions under which refunds, returns, or cancellations may apply across our various services.

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1. Car Rentals

Cancellations & Refunds:

• Free Cancellation: Bookings canceled at least 48 hours before the pickup time are eligible for a full refund.

• Late Cancellations: Cancellations made less than 48 hours before the pickup may incur a 50% cancellation fee.

• No-Show: If you fail to collect the vehicle without prior notice, no refund will be issued.

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2. Car Sales

Vehicle Return & Refund:

• Vehicles sold are generally final and non-refundable.

• However, if the buyer discovers a major undisclosed mechanical issue within 7 days, we may offer:

  • A free repair

  • Vehicle replacement (if available)

  • Or a partial refund, depending on the case

• Vehicles must be returned in original condition with all documents and no new damage.

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3. Car Sourcing

Deposit Refunds:

• Sourcing services may require a non-refundable deposit to initiate the search.

• If a suitable vehicle isn’t found within the agreed period, we may offer:

  • A partial refund

  • Or apply the deposit to another service

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4. Car Inspection Services

• Payment for inspection services is non-refundable once the inspection is completed.

• If a scheduled inspection is canceled 24 hours in advance, you may request a full refund.

• Rescheduling is allowed once, with no additional fee, if notified in time.

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5. Refund Process

• Approved refunds will be processed within 7–10 business days.

• Refunds are issued via the original method of payment unless otherwise agreed.

• Transaction fees, if applicable, may be deducted from the refund amount.

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6. Contact for Refund Requests

To request a refund or raise concerns, please contact us:

📧 Email: info@irmelincars.com

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